RETURN & REFUND POLICY

Please take a moment to carefully review the following return and exchange policy before receiving the order.. It is important that you understand and agree to these terms before we hand over our products.

• Save The Date will take full responsibility for damaged or defective products during production and shipment. Clients can claim replacement of the damaged/defective product. The replacement will be done within 5-7 working days. We give our best effort to ensure that the product(s) you ordered online meets your expectations, but occasionally orders may reach you in a manner that is not anticipated. We will rectify any such claims or discrepancies related to your purchase. Any product would qualify for exchange if it meets any of the following condition(s):
  1. Products with major quality defects
  2. Products damaged during shipment
  3. Wrong product, size or color
  4. Size Error
  5. Product lost in shipments
• Please communicate within 2 working days of the delivery for any product replacement claims. Any complaint after this period won’t be valid.
• If any order is cancelled within 2 days after the order is placed, 25% of the advance will be the cancellation fees. 
• If any order is cancelled after 2 days-period and while in the designing state, no refund will be issued for the advance. 
• No order can be cancelled after the production has started. 
• Save the Date does not bear any responsibility if the product is damaged after delivery has been made. Please check the products in front of the delivery-person. 
• Save The Date holds the right to resell any customized product designed by the in-house design team upon client provided specification.
• Save The Date does not hold the right to resell any customized design provided by the customer.
• If any order is cancelled within 2 days after the order is placed, 25% of the advance will be the cancellation fees. 
• If any order is cancelled after 2 days-period and while in the designing state, no refund will be issued for the advance. 
• No order can be cancelled after the production has started. 

Please Note:

• Colors displayed on monitors may vary from actual printed card; ±10% variation in color and gsm is acceptable for handmade paper worldwide.
• Minor variations in paper and 1% color variation in screen printing are possible.
• Printed card size may slightly vary from sizes mentioned on the website; slight alterations in size may be made to provide the best cards.

No refund/return money policies are applicable if the product can be replaced. For any product replacement or return, a free delivery will be made from Save The Date.

We believe each event is a once in a lifetime occasion and nobody wants to spoil the festive mood. We try our best to make this occasion memorable by giving quality cards and all issues can always be resolved by talking and a happy ending is a must.